Case Studies

Major Brewer and Distributor of Premium Beer

  • Overview

A brewer of premium beer also representing and distributing imported beers. The breweries purchase inbound raw materials; ship outbound product between breweries and import beer globally. All for consolidated distribution to retail stores and warehouses across North America.

  • Challenge

Provide a single source solution to optimize and manage the client's supply chain while reducing overall costs. Implement in 3 months while ensuring a seamless transition with no operational impact. Site visits to all brewery locations to fully understand local requirements. Develop, document and validate entire process flow.

  • Human Resources

Selection of project and operations manager to ensure success and ownership of the relationship and operation. Train and deploy a team of dedicated on-site employees.

  • Technology

Expand our best in class technology, to provide a fully customized solution. Configure system specific to the client's needs, design and test all EDI interfaces.

  • Carrier Management

A communication plan was developed with the participation of all current carriers. Hyphen ensured the carriers understood the process changes and the need for a seamless transition. Payments to carriers remained consistent and on time throughout the launch of an Audit & Pay process.

  • Commitment From All

Full commitment from carriers, customer and the strength of our own dedicated team members created a "win" environment for all participants.

  • Success

Our relationship developed into a more tightly integrated, strategic partnership that benefits both organizations. Joint continuous improvement programs are in place between our organizations to strengthen our relationship and achieve our client's business and financial objectives. A strategic alliance has been formed, and savings achieved. Ongoing operational excellence and continuous improvement initiatives continue. Customer enjoyed seamless transition with no operational impact.

  • I can't believe how smoothly the transition was implemented!

    Project Manager